Terms & conditions of use for Fallshaw wheels & castors
Although manufactured in Australia, Fallshaw Wheels & Castors have adopted the general safety standards and conditions of use defined in the European Union General Product Safety Directive (GPSD) 2001/95/EG (harmonized with the German Law of Liability for Products Prod-HaftG) as this directive has more extensive product requirements additional to the general requirements of the Australian Competition and Consumer Act 2010. Please be advised that our manufacturer's warranty is subject to observing the following information. Deviation from this information will release Fallshaw Wheels & Castors from the manufacturer's liability.
1.0 Product information and determined use
Wheels and castors are defined as constructional parts that are generally interchangeable.
They are fitted to apparatus, furniture, transport systems or similar products to make them mobile.
This product information refers to castors and wheels, particularly to swivel castors (not steer castors) which are used on non-powered equipment at a speed not exceeding walking pace and not being under continuous motion.
Castors and wheels according to this product information, can be divided into the following categories of application:
Domestic use—such as seating and furniture.
Healthcare services—such as hospital beds and patient trolleys.
Industrial purposes—such as transport equipment with medium and heavy duty load bearing capacities.
Our products will give a long and trouble-free life if the following criteria are adhered to:
Correct and secure fitting at the designed position.
The fitting must have adequate strength and material for a secure fitting.
The function of the castor must not be changed nor affected by the fitting.
The swivel action axis must be vertical at all times.
Fixed castors must have their wheel axles perpendicular to the direction of travel.
If only swivel castors are used, they must be common to each other. If fixed castors are used in conjunction with swivel castors then all castors must be compatible and recommended by the manufacturer.
If castors are used in corrosive environments such as outdoors, coastal areas, corrosive and/or aggressive areas (like chicken farms), and where castors have cleaning regimes requiring water resistance of greater than IPX4, and where castors are exposed to caustic substances, special products have to be specified. See the chemical resistance chart on page 71 for a clear indication of suitability.
For use in temperatures below 5°C and above 30°C, the performance of the castor can be impaired, particularly the normal load capacity as published can be affected when used in temperatures below/above those stated herein. (Special products can be specified, visit our page).
2.0 Misuse
The word ‘misuse‘ is defined as:
3.0 Product capability
Should the user not find a product clearly described in the manufacturer’s catalogue, leaflets or descriptive literature, then any new castor designed for the particular application has to be fully agreed with the manufacturer. Any new designs effected will be subject to the relevant Standards (ISO, IEC etc).
4.0 Maintenance and cleaning
Regular maintenance of castors is required in order to maintain the warranty (as defined in the Maintenance and Fitting section of this catalogue).
Should any cleaning agents be used, then these same agents should not contain corrosive, nor grinding elements. Our products are rated to IPX4 unless otherwise stated on the product page, therefore cleaning with high pressure water (especially if the water is mixed with caustic chemicals and forced into the castor thereby displacing grease or forcing water past seals) will void the warranty. Cleaning should be conducted by following the correct dilution ratio for the cleaning detergent and wiping with a damp cloth.
