Warranty
Warranty period, type and terms & conditions
Fallshaw WHEELS & CASTORS
Warranty period
3 years (unless excluded below).
1 year:
- High temperature castors.
- Pneumatic and puncture proof wheels, tyres and tubes.
- Wheels used in supermarket and travellator applications.
- Powder-coated castors used in shower chair applications.
Warranty type
Replacement parts sent to customer at Fallshaw Group's expense.
The warranty does not extend to fitting of the replacement parts.
Terms and conditions of use
Electrodrive POWERED MOBILITY EQUIPMENT
Liftmaster WASTE HANDLING EQUIPMENT
Castors & Industrial MATERIALS HANDLING EQUIPMENT
Warranty period
3 years:
- Lithium Ion batteries.
1 year:
- Unit.
- Spare parts.
- Gel cell batteries.
Warranty type
Replacement parts sent to customer at Fallshaw Group's expense.
The warranty covers fitting the replacement part/s and making good the unit subject to the unit being in a capital city (including the outer suburbs of capital cities, within zones 1 and 2 on the Freight calculator on Fallshaw.com.au) or returned to a Fallshaw Group location (in VIC, NSW or QLD as per the web site above).
Any travel beyond zone 2 is chargeable at the published rates.
Repairs such as welding and fabrication (ie. repairing cracked steel or weld) are not covered under Preventative Maintenance Plans. In the event that your machine needs welding or fabrication it must be sent back to one of our Fallshaw workshops for an assessment and quotation prior to commencing the work.
Terms and conditions of use
Terms and conditions of use for Electrodrive and Liftmaster equipment
Serviced Equipment PREVENTATIVE MAINTENANCE PLANS & TECHNICAL SERVICE
Warranty period
1 year:
- Service labour.
Warranty type
Replacement parts sent to customer at Fallshaw Group's expense.
The warranty covers fitting the replacement part/s and making good the unit subject to the unit being in a capital city (including the outer suburbs of capital cities, within zones 1 and 2 on the Freight calculator on Fallshaw.com.au) or returned to a Fallshaw Group location (in VIC, NSW or QLD as per the web site above).
Any travel beyond zone 2 is chargeable at the published rates.
Repairs such as welding and fabrication (ie. repairing cracked steel or weld) are not covered under Preventative Maintenance Plans. In the event that your machine needs welding or fabrication it must be sent back to one of our Fallshaw workshops for an assessment and quotation prior to commencing the work.
Terms and conditions of use
Terms and conditions of use for Serviced Equipment Preventative Maintenance Plans
Terms and conditions
The websites, catalogue and operating manuals specify the Conditions of Use, installation and maintenance for our products. Failure to comply with the Conditions of Use may void your warranty (and Preventative Maintenance Plan extended warranty where applicable).
This warranty excludes the effects of fair wear and tear, abuse, misuse, improper installation and inadequate maintenance.
Customers should choose, use and maintain our product according to our recommendations, or they may become unsafe or product life could be compromised, and our liability may be voided. In unusual or severe applications not clearly similar to those on the website or in the catalogue, the customer is invited to submit a written description of the application against which we will make a recommendation, and which will form a part of the acceptable use conditions of the recommended product.
If our catalogue is unclear, or if your application is not clearly covered by the examples given in the catalogue, we ask you to contact our staff for advice. We want to help, and we have the technical information to share if we know your needs.
