We improve our services by listening to any customer complaints. Occasionally customers take the trouble to tell us if our service was less than perfect, but most dissatisfied customers simply cease to deal with us—to our loss. We treasure those who complain—it is only through the trouble they take that we can improve.
We undertake to respond to any complaints within two business days.
Firstly try to sort it out with our distributor or branch. If you are still unhappy, feel free to contact our Managing Director Jo Fallshaw directly on +61 3 9300 8542 or email her at jo@fallshaw.com.au. We are determined to maintain a high standard and continuously strive for perfect quality and service.